Delivery and Returns
CUSTOMS/DUTY & TAXES FOR INTERNATIONAL ORDERS
The orders are shipped from Dubai, U.A.E., within the UAE. You will receive WhatsApp shipment updates directly on the number you’ve provided.
If your number is not registered on WhatsApp, don’t worry, you can use the tracking page here to get updates on your shipment.
DELIVERY ESTIMATES AND CHARGES
UAE:
- Next day delivery rate || AED 22
- Same day delivery rate || AED 35
- Free shipping for orders above || AED 250
INTERNATIONAL delivery rate || AED 75
Delivery timelines are estimates provided by our courier partner and delays may occur that are out of our control (e.g. due to weather conditions or customs clearance delays).
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with the products sealed, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@amara-nature.com. If your return is accepted, we’ll send you detailed return instructions accordingly. You can always contact us for any return question at info@amara-nature.com.
DAMAGES AND ISSUES
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@amara-nature.com.